Privacy Policy

Last updated: October 2026

At Fatema Electric & Electronics, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

1. Information We Collect

When you place an order, we collect:

• Name — to identify and address you
• Phone number — to confirm orders and arrange delivery
• Delivery address — to ship your products
• Email address (optional) — for order confirmations
• Order details — items, quantity, total amount

2. How We Use Your Information

We use your information only to:

• Process and deliver your orders
• Confirm orders via phone call or SMS
• Send order-related updates
• Handle returns, refunds, or customer support
• Improve our products and services

We never sell or rent your personal information to third parties.

3. Information Sharing

We share your information only with:

• Delivery partners — to ship your order to your address
• Payment processors — if you pay online (Shurjopay, bKash, etc.)
• Legal authorities — only if required by law

4. Payment Security

We do not store your card, bKash, or bank account credentials on our servers. All online payments are processed through secure, PCI-compliant payment gateways.

5. Data Retention

We keep your order information for as long as needed to fulfill warranties, process returns, and comply with legal requirements. You may request deletion of your data at any time.

6. Cookies

We use cookies for cart functionality and session management. These are essential for placing orders and cannot be disabled without breaking the shopping experience.

7. Your Rights

You have the right to:

• Request a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised.

10. Contact Us

Fatema Electric & Electronics
Tilokpur Notun Bazar, Tilokpur, Akkelpur, Joydebpur
Trade License: 2025-929
TIN:
Phone:
Email: