Return & Refund Policy

Last updated: October 2026

At Fatema Electric & Electronics, customer satisfaction is our priority. Please read our return and refund policy carefully.

1. Return Window

You may request a return within 3 days of receiving your order for non-perishable items. Products must be unused and in original packaging.

2. Eligibility

• Product must be unused and in original condition
• Original packaging, manuals, and accessories must be included
• Original invoice or order confirmation required

3. Damaged or Wrong Items

If you received a damaged or incorrect product, notify us within 24 hours of delivery with photos. We'll arrange a replacement or full refund at no extra cost.

4. Non-Returnable Items

• Products damaged due to misuse or mishandling
• Opened consumables or software
• Custom-ordered items

5. Return Process

1. Contact us at or
2. Provide order number and reason with photos
3. We'll review and respond within 1–2 business days

6. Refund Timeline

Approved refunds are processed within 7–10 working days via bKash, Nagad, or bank transfer.

7. Delivery Charges

Delivery charges are non-refundable except when the return is due to our error.

8. Contact

Fatema Electric & Electronics
Tilokpur Notun Bazar, Tilokpur, Akkelpur, Joydebpur
Phone:
Email: